Cancellation Policy

Standard Tenancy

  1. Unless you have already collected the keys to the Studio, you may cancel your booking by writing or sending an e-mail to us at info@ravenscourthouse.com:
    1. at any time during the 14 days after you have signed the Tenancy Agreement (the 14 Day Cooling-Off Period). If you do that, we will make no charge and will return your Security Deposit to you; or
    2. at any time before 31 July 2019.If you do that, we will retain your Security Deposit but there will be no further charges.
  2. On or after 31 July 2019 (unless you are still within the 14 Day Cooling-Off Period) and provided you have not collected the keys to the Studio:
    1. if you wish to cancel your booking you will have to pay all amounts due under your Tenancy Agreement until a replacement tenant is found for your Studio. In addition to the Rent payable whilst the Tenancy Agreement remains in place, we will retain your Security Deposit.
    2. if a replacement Tenant is found for your Studio, we will accept a termination of the Tenancy Agreement from the start date of the replacement Tenant’s new Tenancy Agreement. If you have occupied the Studio prior to this, you will be charged £250.00 + VAT to cover our costs of preparing the Studio for the replacement Tenant.
    3. If no replacement Tenant is found for your Studio we will retain your Security Deposit until all amounts (such as the Rent) due under your Tenancy Agreement have been paid.
  3. No Place No Pay (applicable to 1st year undergraduate students only):
    1. If you are a prospective first year undergraduate student and your offer of a place at your preferred University / Higher Education Institution is withdrawn by the University / Higher Education Institution as a result of you not achieving their required entry grades, you may be eligible to be released from this agreement.
    2. To apply to be released from this Tenancy Agreement in the circumstances referred to above, you will need to supply us with a copy of:
      1. A written rejection letter from your chosen University / Higher Education Institution or UCAS; or
      2. A screen shot of your UCAS status which confirms that the required results were not achieved.
    3. The document(s) set out above must be received by us within 7 calendar days from the date your results are published.
    4. If you wish to terminate this Tenancy Agreement in accordance with this procedure, please email the documents set out above to info@ravenscourthouse.com. On receipt of the required documentation it will be verified and, provided we are satisfied, we will cancel this Tenancy Agreement, refund your Security Deposit and any Rent received in full.

 

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